Refund Policy
1. Digital Products
The Camel Trade Screener provides immediate, real-time access to proprietary digital content and high-precision market data. Because the product is digital and access is granted instantly upon payment, all sales are considered final.
2. Subscription Cancellations
You can cancel your subscription at any time through your account settings or by contacting support. Once canceled, you will not be charged for the next billing cycle. You will continue to have full access to the premium features until the end of your current paid billing period.
3. Eligibility for Refunds
We do not offer partial or prorated refunds for mid-cycle cancellations. Refunds are only issued in exceptional circumstances, such as duplicate charges caused by a billing error or prolonged, undocumented technical outages on our end that prevent access to the service for multiple consecutive days.
4. Dispute Resolution
If you believe you were charged in error, please contact our support team before initiating a dispute with your bank or credit card company. We are committed to resolving billing issues quickly and fairly.
5. Contact Information
To request a cancellation or discuss a billing issue, please reach out to us at [email protected]. All refund requests (if eligible) are processed securely through our Merchant of Record, Lemon Squeezy, and may take 5-10 business days to reflect on your statement.